Your aged care rights in Australia and how to make a complaint

In Australia, there are 14 rights that protect anyone receiving government-funded aged care, whether at home or at a residential facility. But what happens if you or a loved one are unsatisfied with the service?

The Charter of Aged Care Rights (the Charter) is a requirement of the Aged Care Act 1997, and its latest version came into effect in 2019 Credit: Getty Images/ThanasisZovoilis

Key Points

• Aged care rights are protected in Australia for all forms of government funded services, including homecare and residential facilities.
• Official complaints can be submitted to the relevant Commission for follow up and potential regulatory action
• It is advisable to address your needs and preferences with your provider.

The Charter of Aged Care Rights covers 14 fundamental protections including safe and quality care, information, personal privacy, choice, and the right to complain free from reprisal.

The Charter helps you understand the obligations of your provider and the expectations about their services.