Key learning points
- 職場の対立を解決する際に使えるフレーズ
- 健康と福祉に関する多様な視点に無料でアクセスする方法
このポッドキャストは、SBSの健康とウェルビーイングの取り組みの一環です。このポータルサイトでは、デジタルストーリー、ポッドキャスト、ビデオを英語と多言語でご覧いただけます。
英語を理解し話すことは、オーストラリアでの生活を向上させるのにとても役立ちます。SBSポッドキャスト、では、日々のさまざまなシチュエーションで使えるとっさの英語や表現を、あらゆる例を取り入れて簡単に説明します。
このエピソードは、中上級から上級の学習者に適しています。聴き終わったらクイズで学習成果を確認しましょう。
学習ノート
レッスン目標
職場での対立を解決するためのフレーズを学ぶ
職場での対立を解決する際に使えるフレーズ
- I’d like us to talk even though we might not solve everything at once.
- I hear what’s important to you, but if you could look at it from my perspective.
- I’m sure there will be some things we can agree on.
- Let’s take a break and talk again once we’ve cooled down a bit.
- Help me understand where you’re coming from.
- I understand your point, but I see things a little differently.
口語的な言い回し:
If someone steps on your turf ー あなたの縄張りに足を踏み入れる、つまりあなたが好まないやり方であなの仕事に関わってくる
If two people are at each other's throats ー 怒り合っている、口論になっている
If something is getting out of hand ー コントロールが難しくなり、ネガティブになっている
To cool down a bit ー 怒りを抑える
ボキャブラリー：
Conflict – 対立
Resolution – 解決
Upset – 動揺
Perspective – 視点
Lack of communication – コミュニケーション手段が非常に少ない、または非常に不十分
Lack of collaboration – チームワークと共同努力の欠如
Compromise – 妥協
Toxic environment – あなたの健康、幸福、ウェルビーイングに害を及ぼす場所や行動
Bullying – いじめ
Discrimination – 差別
Harassment – ハラスメント、嫌がらせ
文化的情報:
オーストラリアの雇用主は、従業員がいじめ、差別、ハラスメントのない安全で安心な環境で快適に働けるようにする法的義務があります。障害や性別、年齢、人種による差別を受けた場合は、オーストラリア人権委員会に無料で苦情を申し立てることができます。
スクリプト
(注：これは一字一句書き起こしたものではありません）
Hello and welcome to the SBS Learn English podcast.
SBS acknowledges the Traditional Custodians of Country and their connections and continuous care for the skies, lands and waterways throughout Australia.
My name is Josipa, and I’m still in the process of learning the English language.
Just like our listener Angela, who sent us an email asking to do an episode with phrases that can be useful if there is conflict at work.
Well, Angela, this episode is for you; we hope you like it and we are sure that many other listeners will find this topic useful as well.
Conflict in the workplace is common because people often have different ideas, interests, or beliefs.
Maybe we disagree with someone because we have different working styles, or perhaps people don’t communicate or collaborate very well.
Or, you have to work with a colleague who is stepping on your turf.
If someone steps on your turf, they are getting involved in work that is yours, but not in a way that you like!
We know that conflict at the workplace is common, it's bad for business, and more importantly, it can be very damaging to the well-being and mental health of employees.
So, what can we do in a conflict situation?
Well, we could work towards resolving the conflict instead of being at each other's throats, which is another way of saying arguing and fighting.
But it can be hard to know how to deal with conflict at work when English is not your first language. How can you talk about this without sounding too direct?
Or maybe you worry that you are too polite, and your message is not being heard? Keep listening to hear the language you can use that can help you resolve, or fix, conflict.
With us today are Allan and Claire.
Allan
I’d like us to talk even though we might not solve everything at once.
Claire
I hear what’s important to you, but if you could look at it from my perspective.
Allan
OK, let’s talk. I’m sure there will be some things we can agree on.
All the phrases we’ve just heard can help us work towards the resolution of conflict.
Let’s hear them again, one by one. First, we had Allan,
I want us to talk even though we might not solve everything at once
By saying this, you recognize that conflict exists and are prepared to work toward a resolution, even though not every problem can be solved.
Then, we heard Claire,
I hear what’s important to you, but if you could look at it from my perspective.
Bu saying this you are acknowledging another person's opinion and asking them to do the same.
In the end, we heard Allan,
I’m sure there will be some things we can agree on.
It’s like saying, “I’m ready for compromise.”
A compromise is an agreement or settlement of a difference of opinion in which each side loses something.
It's like an agreement in which neither side gets exactly what they want, but at least they reach some sort of agreement and that stops people being at each other's throats.
Let’s say your workplace conflict is getting out of hand, meaning it is becoming difficult to control, and you are feeling angry or sad. So, if you are upset, you could say,
Let’s take a break and talk again once we’ve cooled down a bit.
That sounds much better than saying, “I can’t deal with this, or this will never work.”
Let’s take a break and talk again once we’ve cooled down a bit.
To cool down a bit means to stop being angry.
Sometimes taking a break from confrontation can help get a fresh perspective on the problem because we often don't see the solution when we are so angry that we just want to prove that we are right.
Or let's say your colleague is saying something that makes no sense. Instead of saying that to them directly to their face and making the conflict worse, you could say,
Help me understand where you’re coming from.
It’s a great phrase, isn’t it?
Because instead of getting defensive, that means, instead of feeling that you have to defend your own views in an angry way by attacking what people say during an argument, you can use this phrase to get the other person to explain themselves more clearly.
By saying, “Help me understand where you’re coming from” you are asking for further explanation of their motives and reasoning.
Ok, let’s look at one more example,
I understand your point, but I see things a little differently.
This phrase is helpful when you want to show that you have a different opinion in a softer way.
I understand your point, but I see things a little differently.
By saying this, we acknowledge their point of view because their opinion matters even if we disagree with them.
And if I find myself in a situation where an agreement can't be reached, I could say, "Ok, so let’s agree to disagree."
Today, we are in the company of my colleague SBS Radio Content Editor Peter Theodosiou.
Hi Peter, thanks for being part of the show.
Peter
Hi Josipa, I’m a big fan of Learn English podcast, so it’s a pleasure to be here.
Josipa
Workplace conflict is bad for business, but perhaps even more importantly, it can be very bad for the people involved too, right?
Peter
Yeah…well, workplace conflict, especially long-lasting, can create a toxic environment for everyone. A toxic environment is a place or behaviour that causes harm to your health, happiness, and well-being.
Josipa
Toxic! That is quite a strong word. It is usually used to describe a poison. A workplace must be very harmful if you describe it like that. But even conflict that is not so extreme can still be stressful?
Peter
Especially if the conflict remains unresolved for some time. Many studies have confirmed that unresolved workplace conflict causes considerable stress, anxiety and depression that can ultimately lead to more serious mental health issues.
Josipa
Unfortunately, these days, whether we are in conflict with someone or not, so many of us need support to achieve our best mental health and reduce the daily stress in our lives.
Peter
Yes, according to the Australian Human Rights Commission, around 45% of adult Australians will experience a mental illness at some point in their life, while one in five adults will experience a mental illness in any given year. I encourage everyone to visit the Mind Your Health website to access diverse perspectives on health and well-being for free.
A big thank you to our educational consultant Professor Lynda Yates, our guest Peter Theodosiou, May Ritz, and Paul Nicholson and Sue McLachlan who voiced the characters of Allan and Claire.
火木土の夜10時はおやすみ前にSBSの日本語オーディオ！
から過去のストーリーを聴くこともできます。
